Returns

RETURNS

All returns need to be sent back unused in their original condition complete with tags within 30 days of dispatch.

Please use the return label included in your parcel and make sure to include your name, order number, a list of the items returned and reason for return with your parcel. There is also a return shipping label included if you chose to use this service.

If you have chosen to use the return shipping label included in your parcel £3.99 will be deducted from your refund to cover the cost of this service.

Once you've dropped off your item you should receive a return receipt. Please keep hold of this as it's your proof of return. It can take up to 14 days for your return to be fully processed so please remember to retain your proof of return until you receive your refund. You will receive an email confirming your return as soon as it has been processed. Please wait the full 14 days even if the return tracking link shows the return parcel as delivered.

Please contact us if you have any questions or queries.

CAN I EXCHANGE MY PURCHASE?

Unfortunately, due to the way we manage stock within our warehouse, we are unable to offer exchanges. If you want to exchange for a different size please place a new order.

YOUR RIGHTS

As outlined by the Consumer Contract Regulations, you have a statutory 'cooling off' period of 14 calendar days from the day that you receive your goods, in which time, if you require a refund of goods, you should notify us that you wish to cancel your contract with us and a full refund will be given on receipt of goods by us.  Any domestic shipping charges on the original order will also be refunded.

Goods sold outside of the EU are not covered by the Consumer Contract Regulations and will be subject to the consumer rights applicable in your country.

If you should choose to return a product to us by providing notification within the cooling off period, then the return delivery costs will be borne by the you (the customer).

All refunds are made at the sole discretion of management.