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Returns & Refunds

Changed your mind? You have 30 days from the day of order confirmation to return your items. Returned items must be unworn and in their original condition. We are unable to accept underwear for hygiene reasons, as well as items that have been altered.

Unfortunately, due to the way we manage stock within our warehouse, we are unable to offer exchanges. If you want to exchange for a different size please place a new order.

Please ensure your returned items are

  • Neatly folded
  • Clean and unworn
  • Includes tags and original packaging
  • Securely sealed

You must include your personal and order details with your return parcel or it cannot be processed by the warehouse.

We would advise that you keep or take a picture of your return receipt. In the unlikely event that your parcel does not reach our warehouse, this will be the proof required for us investigate accordingly.

For any additional enquiries, or in the unlikely event you have received an incorrect/faulty item, please contact our customer service team at sales@malfordoflondon.com

Create a UK return

  1. Please book your return via our Royal Mail page.

  2. You will be asked for your order reference and tracking number from the shipment received.

  3. Once you've dropped off your item you should receive a return receipt. Please keep hold of this as it's your proof of return. It can take up to 14 days for your return to be fully processed so please remember to retain your proof of return until you receive your refund. You will receive an email confirming your return as soon as it has been processed. Please wait the full 14 days even if the return tracking link shows the return parcel as delivered.

  4. If you have chosen to use the return shipping label included in your parcel £3.99 will be deducted from your refund to cover the cost of this service.

  5. If you are concerned about your order or have a question, please do not hesitate to contact us via email at sales@malfordoflondon.com

We estimate your return to be received and processed by our team within 10 working days.